OUR policIES
Shipping Policy:
Processing Time: All orders are processed within 1-5 business days. Wigs or bundles may take up to 7-10 business days for production before shipping.
Shipping Time: We offer standard and express shipping options. Standard shipping typically takes 5-10 business days within the U.S.
Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.
Return & Exchange Policy:
Returns: We do not accept returns within 14 days of receipt, provided the item is unused, unworn, and in its original packaging. Please contact us before returning an item to receive return instructions.
Non-Returnable Items: Custom wigs and hairpieces are non-refundable due to their personalized nature. Clearance or sale items are also final sale.
Exchanges: If you need a different size or length, we offer exchanges within 14 days of purchase, as long as the item is unused and in original condition.
Return Shipping: The customer is responsible for return shipping costs unless the item was damaged or incorrect.
Refund Policy:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.
Refunds are only issued for the original purchase price—shipping fees are non-refundable.
Cancellation Policy:
Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not permitted due to processing.
Custom wig orders cannot be canceled once production has begun.
Quality Guarantee:
At Tempestt Beauty, we stand by the quality of our products. If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will work with you to replace the product or provide an appropriate solution.
Custom Orders:
For custom wig orders, please allow additional time for production. Custom wigs are tailored to your specifications, including hair length, color, and texture. Once a custom order is placed, we will confirm the details with you before production begins.
Care Instructions:
To ensure the longevity of your Luxura Hair products, please follow our Hair Care Guide for tips on washing, styling, and maintaining your wigs and extensions.
Contact Information:
If you have any questions or concerns regarding our policies, please don’t hesitate to reach out:
Email: tempesttbeauty@gmail.com
Phone: 301-674-1077